There are several ways to receive support – you can choose the option that works best for you. We have technicians who speak English and Spanish.
- Call us at 866-952-8324 (M-F, 8AM – 8PM EST)
This is a dedicated line for technical support featuring auto callback and a VIP line for our Elite and Premier Contractors. - Email ServiceHVAC@fujitsugeneral.com
Send us an email and we will respond within 24 hours.
Infinite Support
Our Tech Support team utilizes a user-friendly call ticketing platform as its online customer service and case management system.
- Superior customer service from Fujitsu call center technicians
- Technicians can locate cases quickly through model and serial number searches
- Registrations and manuals are readily available on the same page
- Speedy case creation and resolution
- Interactive Visual Troubleshooting (Our admins or technicians can initiate this feature while troubleshooting with all callers needing assistance).
- Online chat feature with live service agents
- Receive an email notification when a ticket is created and updated by Fujitsu Tech Support
- Create cases, track case status and update cases as needed
- Access to self-help menu and documents like tech tips and service bulletins, videos and disassembly instructions
- Community Forum
Set Up a free account at: FujitsuGeneral.Zendesk.com
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